What do I do when I’m in an accident?

Most important, if you or anyone involved has suffered an injury, call 911 immediately. Next, make sure that you get the other person’s drivers license information, proof of insurance and contact information. Having this information will speed up the amount of time it will take your insurance to process your claim. Another key thing to remember is to be very careful moving your vehicle. Your car may have cooling system damage, broken glass, lights or possibly other internal damage. That is why we advise, if you suspect your vehicle is unsafe to drive, request it be towed from the scene of the accident. Most insurance companies and law enforcements have quality towing options available for you to choose from. Once your car is ready to be towed, simply tell them that Lindon Collision Center located at 465 N. 1030 W. Lindon, Utah 84042, will be taking care of your car. After your car is on its way and you have taken a moment for yourself to take it all in, call your insurance company to inform them of what has happened and get a claim number for your car. Then, give us a call with your claim number and we will do the rest.

Can I take my vehicle to any body shop I want?

According to Utah state law, you have the right to take your car to the auto body shop of your choice. You do not have to go to a specific Insurance suggested shop; however, to expedite your claim, once you have chosen an autobody repair shop, notify your insurance company immediately.

Do I have to get 3 estimates?

By law, you are NOT required to get 3 estimates. You do need to call your insurance company and inform them where you are having your car repaired.

Most insurance companies want to have one of their adjusters inspect your car to give their own estimate of the damage. Some insurance companies have a drive-in claims service that you can take your car to if it is drivable.
If your car is not drivable, just call them to set up an appointment. Make sure that you take your insurance’s estimate with you when you take your car to the auto repair shop you have chosen.

Do I have to notify my insurance company before the repair process starts?

Yes. Your insurance company may need pictures of your vehicle ‘AS IS’ after the damage occurred. It is very important that they know where the repairs are taking place so they can come see your vehicle and approve the repairs before the process begins.

When is my deductible due?

Your deductible is due when you pick up your car. We accept cash, VISA, MasterCard and personal checks with a bank guarantee.

Why do estimates on the same damage vary so much from one estimate to the other?

Estimates can vary depending on several factors:

A. Were Manufacturer parts used on one estimate and Aftermarket or Used parts quoted on another estimate?

B. Was something missed or overlooked by one or the other?

We are always willing to compare our estimates to others and answer any questions you may have. Keep in mind that when you get a quick estimate from the parking lot of a body shop, we are only looking at the damage we can see on the outside. This is called a preliminary estimate. A thorough estimate will be given once the car is in the shop. This process is called a Supplement, and we’ll handle that with your insurance company and inform you of any changes or delays this may cause in the repair process.

Do you offer a warranty?

Absolutely. We are so confident in the work we do, we offer a lifetime warranty on all collision repairs for as long as you own your vehicle.

Why should I choose your shop?

We take pride in the work we do here and guarantee all collision repairs we do for as long as you own your vehicle.

We never take advantage or shortchange any of our customers. You are the lifeblood of our business and we know it! You can sleep well at night knowing that your vehicle was repaired according to I-CAR standards by professional technicians.

What should I do if the responsible party doesn’t want to go through insurance?

Be very careful. Since we cannot see all of the possible internal damage to your car during a parking lot estimate, you may have underlying damage that could add additional costs that are not included in the initial estimate. This creates a situation of having to collect additional money from the responsible party.

By going through insurance, you can avoid being held personally responsible for those costs.

How long will the repairs take?

Most standard auto body shops have their own standard agreement on the number of hours they plan on working on your car per day. Most shops average 4 hours a day. Upon completing our parking lot estimate, we can only give our best guess as to how long it will take to make the repairs.

It is only after we have fully disassembled your car, taken a full estimate of the damage, and created a repair plan, that we can give you an accurate deadline for your car to be done. Despite all of our efforts of creating processes to help get the parts we need quickly, the manufacturer and distributors of those parts can sometimes slow down our repair process and schedule. Rest assured that we are doing everything in our power to repair your car back to pre-accident conditions as quickly as possible.

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